Shipping policy

Shipping Policy

Thank you for shopping with Solpiece. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 3–5 business days after payment is received.

Please note that processing times may be longer during peak seasons, holidays, product launches, or periods of high order volume.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping & Delivery

Once your order has been processed, shipping and delivery typically takes 5–17 business days, depending on your location and local carrier services.

Delivery times are estimates only and are not guaranteed. Shipping times may be affected by:

Customs inspections
Weather conditions
Carrier delays
Public holidays
High shipping volume periods
Other circumstances outside our control

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to update after your shipment has been dispatched.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Sol Piece is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes can be made once an order has entered processing.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Lost, Delayed, or Stolen Packages

If your package is significantly delayed, lost in transit, or marked as delivered but has not been received, please contact us and we will do our best to assist you in working with the shipping carrier.

Sol Piece is not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding should any unexpected delays arise.